How to contact us

Call Us
1-800-667-6181
(toll free, North America only)

or 604-420-4050

Head Office
Swiss Water Decaffeinated Coffee Company
3131 Lake City Way Burnaby, B.C. Canada
V5A 3A3

We welcome your questions, comments, concerns, and feedback regarding our products, the company, and our web site. We’d love to hear from you.We welcome your questions, comments, concerns, or feedback regarding our products, the company, and our web site. We’d love to hear from you.

Our Facilities

We cordially invite you to visit our state-of-the-art facility in beautiful British Columbia. Let us show you our proprietary decaffeination process first hand.

Take a tour

Learn about our leadership in the Science of Decaffeination by taking a plant tour. Please contact our Customer Service Team for more information at 1-800-668-9981.

Directions to our facilities

Swiss Water Decaffeinated Coffee Company is located at 3131 Lake City Way in Burnaby, BC. We’re about a 25 minute drive from downtown Vancouver, 45 minutes from Vancouver International Airport or one hour from the US border.
Get directions from:

Request green samples

Swiss Water^® Process decaffeinated green coffee beans are available for sampling by companies within the coffee industry, notably roasters and green coffee brokers. Contact us at 1-800-668-9981.